ServiceMaster Commercial Services
Established July 29, 1982 by Tom and Kenetha Heape and Ken and Marilyn Sorah we have grown from a single first account to over 100 clients ranging in size from 5,000 to 800,000 square foot facilities.
Tom Heape has been a member of the ServiceMaster Clean® family for over 28 years, both as a training consultant with the former regional distributor office and as well as a franchise owner. Our business has earned numerous awards for service quality and revenue generation, and he serves as a member of the regional franchise council, acting as a liaison between the franchise network and the corporate office.
ServiceMaster Clean believes that commercial and residential cleaning is not a commodity but an opportunity to provide remarkable service. That’s why we focus on mastering the basics and consistent service delivery as foundational to our business. We partner with you to your home and/or facility. We pride ourselves on going "above and beyond" your expectations.
To help achieve "above and beyond" service, ServiceMaster Clean has developed simple yet powerful business practices to set our services apart from typical commodities. These include: access, response, consistency and problem resolution.
– ServiceMaster Clean is accessible 24/7/365.
– ServiceMaster Clean will respond to a customer’s request within one hour with a plan of action or complete resolution of their need/concern.
– ServiceMaster Clean cleans the way you like each time, every time and will deliver and execute an inspection program with written output to be shared with the customer.
– ServiceMaster Clean is committed to resolving problems quickly and completely.
Local Access, National Resources
Franchise systems are proven at being one of the best business systems for delivering consistent quality across multiple locations. The partnership between franchisee and franchisor helps ensure world class systems, leading-edge technology, and adherence to quality standards while providing a level of ownership, pride in work, communication and accessibility at a local level.
ServiceMaster Clean franchisees live and work in the same community as the customer, attending the same churches and schools, shopping and banking together, and have a vested interest in the success of not only the account but their community as a whole. This combination of national resources and support with local ownership and access ensures maximum value returned for the dollars invested.